Customer Satisfaction With 3cx Phone System

The 3CX Phone System Pro edition provides professional call center features at an affordable price for small to medium sized businesses. Boost your customer care agents productivity by reviewing real time queue and agent statistics. Supervisors can review the number of calls in a queue, how many calls have been answered or unanswered, average and longest wait-times and more. Improve your customer’s satisfaction with the Call Back feature. Customers can hang up after a configurable length of time and maintain their position in the queue.

Using the Listen feature, supervisors have the ability to listen in to calls. The Whisper feature allows the supervisor to speak directly to an agent, giving them vital feedback whilst on the call and without the customer hearing. The Barge feature allows the supervisor to enter the call and assist the customer

Further. With more detailed call center driven reports, you’re always up to date with how your customer care is developing.

 Wrap-up time assigns a configurable amount of time for your employees to carry out any admin tasks or to complete other follow-up tasks. The SLA alerts feature allows supervisors and managers to be notified when callers have to wait beyond a configurable amount of time. 3CX Phone System Pro is a license key only upgrade. Simply purchase the upgrade, and reactivate 3CX Phone System to instantly activate the call.

FREEDOM TO THE USER

3CX gives total freedom to the user, by enhancing mobility and allowing staff to work remotely.

3CX Phone System includes a web- based user portal that gives extension users complete mobility and independence.

Users can configure extension preferences using a web browser without help from IT staff.

Call forwarding rules can be created based on time received, caller ID and type of call. For example, calls outside their own working hours can be routed to voice mail or a mobile phone.

This way, crucial calls are never missed, and there is no need to give out personal mobile numbers when out of the office.

3CX is the only IP PBX to include a free Windows VoIP phone, and free VoIP phone apps for iPhone and Android that can be used in or out of the office.

3CXPhone for Windows, iPhone and Android and traditional hardware phones can be used at the same time using the same credentials.

For example, the hardware phone can be used when at the office, but when at home or on the road it is very easy to switch to the soft phone and remain connected to the company’s phone system.

For More Information Visit: –  3CX Phone System