Business PBX is a telephone switching system

If you are running a business with 25-40 employees, you might probably be requiring the latest type of communication equipment and services. Your office telephone systems will need connectivity with all the departments of the organization but instead of calling direct, it is best to route through the centralized operator who can facilitate the calling or call routing and this is what the PBX will do.

Normally small businesses may not have more than one or two PSTN lines. So, a PBX will connect the different departments or the employees of the organization by providing the extensions to different locations using the one or two PSTN lines.

The acronym PBX is a phone company abbreviation for Private Branch Exchange. It is a term used to describe an automated system for handling multiple phone lines. Call forwarding, call hold, voicemail, auto attendant, 3-way conferencing are some of the key features of a small office/ business PBX. Voice over Internet Protocol (VoIP) can be an option you can have if you so choose.

A Small Business PBX – A small and medium business PBX is a telephone switching system that manages incoming and outgoing calls for internal users. A small business PBX is connected to the public phone system and automatically routes incoming calls to specific extensions.

IP-Based Business PBX – An IP PBX can do everything a traditional small business PBX can do and lot more. It performs the switching and connecting of Voice over IP as well as landline calls. A conventional PBX requires two networks – one for data and another for voice whereas an IP PBX system runs on an IP data network, which saves costs and minimizes network management.

Written By: – Terry King

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