CRM integration with Outlook, Dynamics, Salesforce & Sage ACT!
With 3CX’s CRM integration you can launch calls from your CRM
package. Inbound calls are matched to customers based on the caller ID
and logged in your CRM system. Accurate call journalling of inbound and
outbound calls with call duration allows you to generate insightful
reports on customer and agent activities without the need for manual
call logging. Note: Microsoft Dynamics, Salesforce, SugarCRM and Sage ACT! integration requires the 3CX Phone System Pro Edition.
Control your Deskphone when in the Office Using CTI
3cx Phone System includes a CTI mode that allows you to control your
deskphone. Launch calls on your deskphone without typing the number –
3CXPhone will send the number to your deskphone.
Use Inbuilt Softphone to Make and Receive Calls when Out of the Office
3CXPhone features an inbuilt softphone that allows you to make and
receive calls via the office phone system from your computer, even
whilst out of the office. Work seamlessly with your colleagues as if you
were in the office – and save big on phone call costs and improve
productivity.
Easy Call Conferencing
Call conferencing is a great productivity feature but can be
difficult to use. Not so with 3CXPhone – Simply add conference
recipients (internal & external) and schedule a conference call or
add parties to an existing phone call – all with a few mouse clicks and
via an easy to use interface.
3CX Phone System for Windows is an award-winning software-based business
phone system that replaces a traditional proprietary hardware PBX. It
is based on the SIP standard and supports most popular SIP phones, VoIP
Gateways, VoIP service providers and PSTN phone lines. It is easy to
manage by system administrators as it integrates well with Windows
Network infrastructure.
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