Wednesday, 13 August 2014

Professional 3cx Phone System

CRM integration with Outlook, Dynamics, Salesforce & Sage ACT!
With 3CX’s CRM integration you can launch calls from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities without the need for manual call logging. Note: Microsoft Dynamics, Salesforce, SugarCRM and Sage ACT! integration requires the 3CX Phone System Pro Edition.
Control your Deskphone when in the Office Using CTI
3cx Phone System includes a CTI mode that allows you to control your deskphone. Launch calls on your deskphone without typing the number – 3CXPhone will send the number to your deskphone.

Use Inbuilt Softphone to Make and Receive Calls when Out of the Office
3CXPhone features an inbuilt softphone that allows you to make and receive calls via the office phone system from your computer, even whilst out of the office. Work seamlessly with your colleagues as if you were in the office – and save big on phone call costs and improve productivity.

Easy Call Conferencing

Call conferencing is a great productivity feature but can be difficult to use. Not so with 3CXPhone – Simply add conference recipients (internal & external) and schedule a conference call or add parties to an existing phone call – all with a few mouse clicks and via an easy to use interface.

3CX Phone System for Windows is an award-winning software-based business phone system that replaces a traditional proprietary hardware PBX. It is based on the SIP standard and supports most popular SIP phones, VoIP Gateways, VoIP service providers and PSTN phone lines. It is easy to manage by system administrators as it integrates well with Windows Network infrastructure.

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