Customer Satisfaction With PBX Phone Systems

Pabx Systems Brisbane used to only be reserved for large enterprises, but over the years the prices in installation and running costs have been reduced significantly; which means any business can now invest in an office phone system.

Features of PBX phone systems include; welcome messages, call holding, call conferencing, automatic call distribution, a directory of extension numbers and archiving of call records. There are many other features available depending upon the type of system you invest in and if you require and third party plugging.

The PBX phone system is such an integral part of our everyday lives that, for most of us, it goes completely unnoticed. When you call a company, do you stop to wonder what system is in place that pipes ‘hold music’ to your ears? Which service directs you to a customer service operator? Which service allows you to leave a message when the person you’re calling is away for the day?

PBX systems became increasingly integrated with computer technology - making it easier and easier for businesses to manage incoming calls effectively and offer flexible internal communications for employees. The latest development in private branch exchange technology is integration with VoIP, or ‘Voice over Internet Protocol’. An internet-based system eliminates geographical restrictions from a company’s internal communication system, meaning that colleagues can be contacted effectively whether they are in the same office, at another business location or even whilst travelling.

A PBX phone system is basically a switching system that interconnects a company’s telephone extensions with each other and the outside telephone network. The earlier systems were made up of only fixed telephone lines. With the arrival of Voice over Internet Protocol (VoIP), PBX phone system now interconnects not only the fixed telephone lines but also the Internet.

Call now to speak to a systems expert, 1800 68 78 70, or email us with your needs info@norcom.com.au